Shipping policy

SHIPPING

At RIELLE, every order is carefully prepared and packaged to ensure it arrives in perfect condition.

Processing Time

Orders are processed within 1–3 business days after confirmation.

During launches, holidays, or promotional periods, processing may take slightly longer.

Delivery Time

* Cairo & Giza: 1–3 business days
* Other Governorates: 2–5 business days

Delivery times are estimated and may vary depending on the courier and destination.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Order Tracking

Once your order has been shipped, you will receive a confirmation with tracking information (if available).

Delivery Attempts

Please ensure that the shipping address and phone number provided are accurate.

If the courier is unable to complete the delivery due to incorrect information or repeated failed delivery attempts, additional shipping charges may apply.

Questions

For any shipping inquiries, please contact us