How long do I have to return my order?
You can request a return within 14 days of receiving your order.
What condition must the item be in?
The item must be unused and returned with its original packaging, dust bag, tags, and accessories.
Can I exchange my order for another product?
Yes. You can exchange your item for another available product or color. If there's a price difference, it will be charged or refunded accordingly.
Who pays for exchange shipping?
If the exchange is due to our mistake or a manufacturing defect, we cover all shipping costs. Otherwise, the customer is responsible for the applicable exchange and shipping fees.
How long do refunds take?
Approved refunds usually appear within 10–14 business days, depending on your payment provider.
When are refunds issued?
Refunds are only processed after the returned item has been received and successfully inspected by our quality control team.
Are shipping fees refundable?
Shipping fees are only refunded if the return is caused by a manufacturing defect or an error on our part.
What items cannot be returned?
We cannot accept:
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Used products.
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Products without their original packaging or tags.
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Products damaged after delivery due to misuse.
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Gift cards (if applicable).
How do I start a return or exchange?
Simply contact our customer support team with your order number. We'll provide return approval and shipping instructions.