Refund policy

At RIELLE, we carefully inspect every product before it reaches you. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible, the item must be:

• Unused and in its original condition.

• Returned with its original packaging, dust bag, tags, and accessories.

• Free from stains, scratches, odors, or any signs of use.

Items that do not meet these conditions may not be accepted.

Exchanges

We accept exchanges for:

• Manufacturing defects.

• Receiving the wrong item.

• Receiving the wrong color.

• Changing to another available product or color (subject to stock availability).

If the replacement item has a different price, the customer will either pay or receive the price difference.

• RIELLE covers all shipping and exchange costs if the exchange is due to a manufacturing defect, an incorrect item, or our error.

• Customers are responsible for exchange and shipping fees when requesting an exchange for personal preference.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

• Your refund will be issued to the original payment method whenever possible.

• Refunds typically appear within 10–14 business days after approval.

• Shipping fees are non-refundable unless the return is due to our error or a manufacturing defect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:

• The product.

• The packaging.

• The shipping label.

We'll resolve the issue as quickly as possible.